5 points to consider when choosing the best freight forwarder partner

Novidades sobre a FOX Brasil

Finding the best freight forwarder is not an easy task. With so many options in the market, it is reasonable to don?t know exactly what to consider when it is time to choose a new partner or where to start looking right? But, it is crucial to understand that a good freight forwarder can do a lot for your business.

Choosing the wrong partner can bring your company problems and risks, such as reduced logistics management, delays, and customer complaints. But, on the other hand, when you know how to find the best freight forwarder, it can make a huge difference when it comes to international shipping, especially if you are looking for partners that can help you grow your business and your company’s reach.

Want to find out what you need to consider when choosing a new partner? Then read on!

5 tips on how to choose the best freight forwarder

A freight forwarder is a company responsible for every step of your shipment. So, most of the time, your business? success is tightly linked to the quality of their work and their reliability. But how to find the best partner for your company? Here are five tips:

1. Check his experience

Research about the company and get to know their experience in the market. Discover if they have contact with multiple carriers, which shipments they have already done, what kind of situations they?ve already dealt with, etc. By having experience in the market, it means that this company can help you when problems emerge and that they know what to do so your transportation moves smoothly.

2. See if he is part of a global network of agents

This is one of the main points to consider when looking for a new partner. Making sure that he has a well-established network of global agents is vital for the local handling of your international shipments. Discover if they have partners both in origin and destination ports and that they can rely on a global network of agents, companies, and overseas offices.

3. Make sure that he offers the services you need

Always look at the services the freight forwarder provides. He must be able to handle more than just air or sea freight. Check if he also does road transportation, door to door shipping, international insurance, import and export documentation, and more. Another point: if he has a tracking option, this is a plus that must be put into count. The more services he offers, the more options you?ll have from them. 

4. Check the forwarders references

This is a tip that is valid for any kind of service. Find out what other partners have to say about the freight forwarders’ job, look for other clients, ask for references. That is the best way to discover if this is a reliable company or not. Also, look if they have credentials and certifications. This is an excellent way to know if he is a good partner, and if they have the experience and expertise you need.

5. Get to know their customer service

As you already know, the best freight forwarder is the one that you can trust to manage and take care of your cargo. Therefore, he must have good and transparent communication with you, and this means that the customer service is an important point. The agility and reliability of their response, the quality of their work, and the time to answer a problem and request shows if they can give the needed attention to your shipments.

Need a good partner? Count on Fox!

Fox Brazil is a freight forwarder with years of experience in the development of integrated logistics solutions that link Brazil to the rest of the world.

With a team of professionals with years of know-how and services ranging from air, sea and road freight to heavy lift, engineering, and integrated logistics, we also offer state-of-the-art infrastructure. It is a combination that enables us to provide the safest and most cost-effective services available in the Brazilian market.

Let us be your Brazilian partner and take advantage of our first-class logistics services!